Scitation FAQ

How do I activate my subscription?

Simply click the register link at the top right of the page.

Enter your email address and we will locate your account.

You will be able to:

 

What type of subscriptions do you offer?

Subscriptions are available per publisher with many different options, including:

 

Check the publisher’s site for specific subscription information.

What is MyScitation and how do I register for it?

MyScitation is AIP's suite of personalization features - a toolbox of research tools available across the Scitation platform and the many publications hosted here. To register Click here. Fill in your information and choose register. A registration email will be sent to you immediately.

Will the free MyScitation registration provide me with free access to full-text articles?

No. The MyScitation research toolkit does not include access to full-text content on the Scitation platform. Registering for the MyScitation toolkit will allow you to build collections of your favorite articles and share your favorite articles with colleagues.

While some full text is provided freely, most content requires a paid subscription to the appropriate publisher or society. If you are interested in accessing full-text from a particular source, please visit that publication's pages or locate it on our Browse Publications page and choose the appropriate link. You must subscribe to the publication before access will be granted.

How can I receive access to full-text articles?

Single articles can be purchased at our Document Store. Most publications also offer various subscription options which can be viewed at their respective publication home page. Some publishers also offer Article Packs, Bundles or Research Cards which provide a bulk amount of articles for a discounted price. Certain articles in various publications are also available for free.

Check the publisher’s site for specific subscription information.

How do I purchase single articles?

After locating the article you wish to purchase, click the PDF link and then choose “Quick Article Buy” from the login screen. The article will be added to your shopping cart and you can follow the listed steps within our Document Store to complete the purchase. A valid credit card is needed and the PDF will be immediately available to you upon completion of purchase.

Can I subscribe to publications I have interest in?

Yes. Please review the list of publications available on our platform. Click the “Subscribe” link under the publication of interest to subscribe or receive subscription information.

I registered but every time I log in, I am returned to the same blank login window?

You likely have a valid login but do not have access to the publication you are trying to request. Please review your subscription information. You can contact the Scitation Help Desk for further assistance.

I received a message stating “You have exceeded the number of concurrent logins permitted to access this publication through your subscription.” What do I do?

You are likely logged into Scitation two or more times concurrently. Please click the “Unlock now and Reauthenticate” link at the bottom of the error page and log in again. If you still experience difficulties, please contact the Scitation Help Desk for further assistance.

I do not remember my username or password.

Click here. Enter your email address and your username or password can be sent to you. If you possess more than one account, you will be able to choose the account requested from a list.

I want to change my password.

You can change your password here.

I recently purchased an article, but it was the wrong article or I never received it.

Please contact our Scitation Help Desk and provide order details – including order number and article purchased.

I have a subscription to a publication, but do not know how to access it.

Have you registered for your subscribed content? If not – please click register at the top right of the page. You will be able to register, activate a new subscription or view information about your account through this service.

What resources are available for Librarians?

Click here to visit our Scitation Library Service Center, a robust, one-stop service center for Librarians.

What browser should I be using to best utilize your site?

Scitation strives to be fully compatible with all widely-used browsers. If you are experiencing problems, it is generally recommended that you update your browser to the most current version. We cannot guarantee compatibility with beta or test versions and acknowledge that incompatibilities may arise for a short time with any new browser releases, due to changes in functionality.

Internet Explorer 6 Notice

APRIL 2010:  Scitation will be joining the growing number of online industry leaders that have formally retired support for IE6, given that Internet Explorer 6 was introduced in December 2001, two major revisions have been released, and Microsoft has encouraged the public to upgrade the current version.  We agree with this philosophy and endorse the use of current browsers, which take advantage of advanced security features and accepted web technologies.  AIP will continue to developed the Scitation platform in compliance with accepted web standards, but is unable to support browsers that limit our use of newer technologies as this diminishes the end user experience for approximately 90% of our user base who utilize more current browsers.

I need more help. Who can I contact?

Our highly qualified technical support staff is available to answer further questions you may have.

Via e-mail: help@scitation.org
Via telephone:
1-800-874-6383 (USA and Canada, Mon-Fri only)
1-516-576-2664 (other locations, Mon-Fri only)
1-516-620-2221 (all locations, Mon-Fri only)
1-516-576-2691 (from 14:00 to 23:00, Mon-Fri only)

Office hours are Monday through Friday from 07:30 to 23:00 EST (12:30 to 04:00 GMT)

Also - you can try our Live Chat service to immediately contact an online support representative during our normal business hours. Simply, click on the "Live Support" banner at the bottom of the page to start Live Chat.

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